Last updated October 1st, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it for a full refund or an exchange. Please see below for more information.
Our products are handled and shipped by Printful. Any claims for misprinted/damaged/defective items must be submitted to them within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on their part are covered at their expense.
If you notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When they receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to Printul’s facility. You will be liable for reshipment costs once they have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to Printful’s facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Returned by Customer – Please contact Power Up Couple at [email protected] before returning any products. We do not refund orders for buyer’s remorse or make size exchanges.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read Printful’s FAQs.
If you have any other questions concerning our return policy, please contact us at [email protected]